Customer MVP Podcast
The Customer MVP Podcast
with Bob Bell
On the first episode of our mini series, we speak with Bob Bell, the CEO of ITK Consulting, as he talks about achieving trusted advisor status with Customers. Topics include what it means to be a trusted advisor, how ITK has achieved this, and what are some key customer characteristics to enable such a relationship.
1:03: What should an implementation partner do?
1:29 What does it all mean?
1:59 How does it translate into ITK’s approach to being a trusted advisor?
3:40 Are there specific characteristics that you look for in a Customer? (Step by step)